The Social Security Administration receives about 30 million letters and packages from the Postal Service each year with forms and evidence from citizens applying for services. Each parcel takes about four minutes to open, scan and process. If you do…
Across DoD, human resources and hiring organizations are leaning in hard on customer experience. We talked with the Army Recruiting Agency’s Col. Kris Staling, the Army HR Command’s Jennifer Lock and the Office of Naval Research’s Curtis Pelzer to share…
A Federal Trade Commission rule against employee noncompete clauses was supposed to take effect this week, but a Texas federal court issued an injunction against it. The Supreme Court ruling that ended court deference to federal agency regulation throws more…
