Improving customer experience (CX) is a multi-faceted challenge to tackle as needs vary between stakeholders. How are agencies profiling a successful strategy and what is the vision for the future?
During this webinar, you will gain the unique perspective of top government CX experts:
- Dana Chisnell, Executive Director, Customer Experience, Department of Homeland Security
- Barbara Morton, Deputy Chief Veteran Experience Officer, Department of Veterans Affairs
- Courtney Kay-Decker, Deputy Chief Taxpayer Experience Officer, IRS
- Brian Chidester, Head of Industry Strategy, Public Sector, Adobe
- Paul Kinney, Chief Technology Officer, HCL Software
- Stephen Sopko, Assoc. Director, CX, AI, & Digital Transformation
- Moderator: Luke McCormack, Host of the Federal Executive Forum
Panelists also will share lessons learned, challenges and solutions, and a vision for the future.
The post Federal Executive Forum Customer Experience Strategies in Government Progress and Best Practices 2024 first appeared on Federal News Network.